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Privacy Policy

1. Introduction

Welcome to Zenful Aura. We are committed to protecting your personal data and respecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your information in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

2. Data We Collect

We may collect the following personal data when you interact with our website and services:

  • Identity Data: Name, email address, phone number, and booking details.

  • Financial Data: Payment information processed securely via [payment provider, e.g., Wix Payments, PayPal].

  • Technical Data: IP address, device type, and browsing behavior (via cookies).

  • Health & Wellness Preferences (optional): Information shared to tailor Reiki, sound therapy, or Kundalini Activation sessions.

3. Lawful Basis for Processing

We process your data under the following lawful bases:

  • Contractual necessity: To manage bookings and provide services.

  • Consent: When you opt into marketing communications.

  • Legitimate interest: To improve our offerings and respond to inquiries.

  • Legal obligation: To comply with regulations where necessary.

4. How We Use Your Information

We use your data to:

  • Process bookings and payments securely.

  • Send appointment confirmations, updates, and relevant communications.

  • Improve website functionality and customer experience.

  • Respond to inquiries and provide tailored wellness services.

  • Ensure compliance with legal and regulatory requirements.

5. How We Protect Your Information

We take appropriate security measures, including encryption and secure payment processing, to protect your personal data. We never sell or share data with third parties, except trusted service providers (e.g., payment processors).

6. Cookies & Tracking Technologies

Our website may use cookies to enhance functionality. You can manage cookie preferences through your browser settings.

7. International Data Transfers

If we store or process data outside the UK, we ensure adequate protection measures are in place, such as UK-approved standard contractual clauses (SCCs).

8. Your Rights

Under the UK GDPR, you have the right to:

  • Access: Request a copy of the personal data we hold.

  • Rectification: Correct inaccurate or incomplete information.

  • Erasure: Request deletion of your data, where applicable.

  • Restriction: Limit how we process your data in certain circumstances.

  • Objection: Opt out of direct marketing or processing based on legitimate interests.

  • Data Portability: Request transfer of your data to another provider.

To exercise these rights, contact us at zenfulaurabypili@gmail.com

9. Data Retention

We keep personal data only for as long as necessary to fulfil its purpose. Booking details are retained for 2 years, unless required for legal or tax purposes.

10. Changes to This Policy

We may update this Privacy Policy periodically. Any changes will be posted on this page, and significant updates will be communicated to users.

11. Contact Us:

Email: zenfulaurabypili@gmail.com

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